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ITIL® Foundation Certification Training

Level: Foundation
RATING: 4.7/5 4.69/5 Based on 2836 Reviews

This ITIL Foundation Certification training is where you can start your journey into the realm of ITIL (Information Technology Infrastructure Library). Gain an essential understanding of the ITIL framework as well as the best practices to more effectively manage IT service delivery to customers.

View the ITIL certification map to determine your ITIL learning journey ›

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Key Features of this ITIL Training

  • 98% exam pass rate
  • Choose from blended on-demand and Instructor led learning options
  • Exclusive LinkedIn Group membership for peer and SME community support
  • Additional resources including practice exam app and digital ITIL Foundation Handbook
  • Option to include e-learning up to ITIL expert level and combine with Instructor led classes
  • Benefit from annual membership to the IT Service Management Forum (itSMF) including conference access
  • 2 credits toward ITIL Expert Certification and annual ITIL membership

You Will Learn How To

  • Prepare for and pass the ITIL Foundation certification exam
  • Identify opportunities to develop IT processes using ITIL guidelines
  • Interact with IT teams using ITIL terminology and concepts
  • Explore IT service management processes
  • Recognize the importance of IT and business integration

Certifications

APM Group--ITIL PMI 18 PDU

Choose the ITIL Training Solution That Best Fits Your Individual Needs or Organizational Goals

BLENDED LEARNING

On Demand & Live Review Session

Unlimited annual access to:

  • On-demand ITIL Foundation modules, courseware, and author chat
  • Bi-monthly instructor-led review sessions
  • Over 300 exam prep questions
  • itSMF membership
  • Digital ITIL Foundation Handbook
  • Exam voucher (with optional retake)
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$1415

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PRODUCT #70A0

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led course
  • Practice exams and prep questions
  • Process review maps and flashcards
  • One-on-one after course instructor coaching
  • Digital ITIL Foundation Handbook
  • ITIL Certification Success Package included
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Standard

$2045

Government

$2045

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PRODUCT #1197

PREMIUM TRAINING BUNDLE

Unlimited Access to Everything

Unlimited annual access to:

  • On-demand modules for all ITIL Foundation, Intermediate, and Expert certifications
  • 3-day instructor-led course
  • Bi-monthly instructor-led review sessions
  • Over 300 exam prep questions
  • itSMF membership
  • Digital ITIL Foundation Handbook
  • ITIL Certification Success Package included
View Details ›

$3185

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PRODUCT #70A1

TEAM TRAINING

Customized Solutions

  • Bring this or any training to your organization
  • Full-scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching
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On Demand & Live Review Session

Important ITIL Blended Learning Training Information

  • ITIL Training Description

    The Learning Tree ITIL Foundation Certification blended training includes unlimited access to 8 hours of on-demand content presented by a real-world ITIL-certification practitioner and in-class or live online attendance in any ITIL Foundation review session occurring during the duration of your annual subscription. It provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL). In order to pass your ITIL Foundation exam, you are given practical assignments, practice exam questions and daily review sessions. You will also explore and evaluate good practice in IT service management based on the ITIL methodology. You also assess the activities, roles and security issues involved in the service management lifecycle, examine the components of each of the core service management.

  • Exam Information

    Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification. You will be provided with a PeopleCert Exam Voucher including their Web Proctoring Service and a second voucher if you are unsuccessful on your first attempt.

In Class & Live, Online Training

Important ITIL Instructor-Led Training Information

  • ITIL Course Description

    The Learning Tree ITIL Foundation Certification training course includes 18 hours of Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) presented by a real-world ITIL-certification practitioner. The course provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL). In order to pass your ITIL Foundation exam, you are given practical assignments, practice exam questions and daily review sessions. You will also explore and evaluate good practice in IT service management based on the ITIL methodology. You also assess the activities, roles and security issues involved in the service management lifecycle, examine the components of each of the core service management.

  • Course Preparation

    Before your in class event, we will provide you with the ITIL Foundation Handbook and a Pre-Course Study Guide, which will let you know which parts of the ITIL Foundation Handbook you should study before class.

    To prepare you for the exam, homework and study assignments will be provided each night of the course.

  • Exam Information

    • The ITIL Foundation exam can be taken on the last day of the course (in-class), or any time after the course is completed via online proctor.
    • Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.

    ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

ITIL Foundation Instructor-Led Training Course Outline

  • Service Management as a Practice

    Concepts of IT service management

    • The efficient development of new services and the improvement of existing services
    • Good practice
    • Functions, roles and processes

    The service lifecycle

    • Design, development and utilization of services
    • Utility and warranty
    • Service design and the business
    • IT and the business integration
  • ITIL Service Lifecycle

    The five core processes

    • Service strategy
    • Service design
    • Service transition
    • Service operation
    • Continual service improvement

    The value of the ITIL service lifecycle

    • Integrating the processes throughout the lifecycle
    • Explaining the objectives and scope for each phase
  • ITIL Core Concepts

    Identifying and documenting the services

    • Service portfolio
    • Service catalog
    • Business case
    • Risk
    • Service provider
    • Supplier
    • Service Level Agreement (SLA)
    • Operational Level Agreement (OLA)

    Optimizing the infrastructure

    • Service request
    • Change and release
    • Event, alert and incident
    • Known error and Known Error Database (KEDB)
    • Service Knowledge Management System (SKMS)
  • ITIL Key Principles and Models

    Value-creation through services

    • Balancing opposing forces
    • Management information systems and tools

    Exploring the importance of people, processes, products and partners

    • Critical success factors
    • Measurement methods and metrics
  • ITIL Processes

    Service strategy

    • Service portfolio management
    • Financial management for IT services
    • Business relationship management

    Service design

    • Service Level Management (SLM)
    • Design coordination
    • Service catalog management
    • Supplier management
    • Risk assessment and IT service continuity management
    • Defining the scope of information security management
    • Capacity management
    • Availability management

    Service transition

    • Business value, asset and configuration management
    • Explaining the objectives of change management
    • Knowledge management
    • Transition planning
    • Release and deployment management

    Service operation

    • Process activities of incident and problem management
    • Request fulfillment
    • Stating the purpose of event and access management

    Continual service improvement

    • The seven-step improvement process
    • The Deming Cycle (plan, do, check, act)
    • Critical Success Factors (CSF) and KPIs
    • Types of metrics
  • Service Management Functions and Roles

    Outlining IT organization functions

    • Service desk function
    • IT operations function
    • Technical management function
    • The application management function

    Defining service roles

    • The responsibilities of key roles in service management
    • Process owner
    • Service owner
    • Process manager
    • Process practitioner
    • Recognizing the RACI responsibility model and its role in determining organizational structure
    • How service automation assists with integrating service management processes

Unlimited Access to Everything

Important ITIL Premium Training Bundle Information

  • ITIL Premium Training Bundle Description

    The Learning Tree ITIL Foundation Certification Premium Training Bundle includes unlimited access to all Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) course and review session events throughout your annual subscription.  The program provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL). In order to pass your ITIL Foundation exam, you are given practical assignments, practice exam questions and daily review sessions. You will also explore and evaluate good practice in IT service management based on the ITIL methodology. You also assess the activities, roles and security issues involved in the service management lifecycle, examine the components of each of the core service management.

  • Course Preparation

    Before your in class event, we will provide you with the ITIL Foundation Handbook and a Pre-Course Study Guide, which will let you know which parts of the ITIL Foundation Handbook you should study before class.

    To prepare you for the exam, homework and study assignments will be provided each night of the course.

  • Exam Information

    • The ITIL Foundation exam can be taken at any time during the duration of your annual subscription via online proctor.
    • Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification. It will also be available on the last day of the course if you choose to attend any one of our in-class events.
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.

    ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Customized Solutions

Important ITIL Training Information

  • ITIL Course Description

    The Learning Tree ITIL Foundation Certification training course includes 18 hours of Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) presented by a real-world ITIL-certification practitioner. The course provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL). In order to pass your ITIL Foundation exam, you are given practical assignments, practice exam questions and daily review sessions. You will also explore and evaluate good practice in IT service management based on the ITIL methodology. You also assess the activities, roles and security issues involved in the service management lifecycle, examine the components of each of the core service management.

  • Course Preparation

    Before your in class event, we will provide you with the ITIL Foundation Handbook and a Pre-Course Study Guide, which will let you know which parts of the ITIL Foundation Handbook you should study before class.

    To prepare you for the exam, homework and study assignments will be provided each night of the course.

  • Exam Information

    • The ITIL Foundation exam can be taken on the last day of the course (in-class), or any time after the course is completed via online proctor.
    • Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.

    ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

ITIL Foundation Training Course Outline

  • Service Management as a Practice

    Concepts of IT service management

    • The efficient development of new services and the improvement of existing services
    • Good practice
    • Functions, roles and processes

    The service lifecycle

    • Design, development and utilization of services
    • Utility and warranty
    • Service design and the business
    • IT and the business integration
  • ITIL Service Lifecycle

    The five core processes

    • Service strategy
    • Service design
    • Service transition
    • Service operation
    • Continual service improvement

    The value of the ITIL service lifecycle

    • Integrating the processes throughout the lifecycle
    • Explaining the objectives and scope for each phase
  • ITIL Core Concepts

    Identifying and documenting the services

    • Service portfolio
    • Service catalog
    • Business case
    • Risk
    • Service provider
    • Supplier
    • Service Level Agreement (SLA)
    • Operational Level Agreement (OLA)

    Optimizing the infrastructure

    • Service request
    • Change and release
    • Event, alert and incident
    • Known error and Known Error Database (KEDB)
    • Service Knowledge Management System (SKMS)
  • ITIL Key Principles and Models

    Value-creation through services

    • Balancing opposing forces
    • Management information systems and tools

    Exploring the importance of people, processes, products and partners

    • Critical success factors
    • Measurement methods and metrics
  • ITIL Processes

    Service strategy

    • Service portfolio management
    • Financial management for IT services
    • Business relationship management

    Service design

    • Service Level Management (SLM)
    • Design coordination
    • Service catalog management
    • Supplier management
    • Risk assessment and IT service continuity management
    • Defining the scope of information security management
    • Capacity management
    • Availability management

    Service transition

    • Business value, asset and configuration management
    • Explaining the objectives of change management
    • Knowledge management
    • Transition planning
    • Release and deployment management

    Service operation

    • Process activities of incident and problem management
    • Request fulfillment
    • Stating the purpose of event and access management

    Continual service improvement

    • The seven-step improvement process
    • The Deming Cycle (plan, do, check, act)
    • Critical Success Factors (CSF) and KPIs
    • Types of metrics
  • Service Management Functions and Roles

    Outlining IT organization functions

    • Service desk function
    • IT operations function
    • Technical management function
    • The application management function

    Defining service roles

    • The responsibilities of key roles in service management
    • Process owner
    • Service owner
    • Process manager
    • Process practitioner
    • Recognizing the RACI responsibility model and its role in determining organizational structure
    • How service automation assists with integrating service management processes

ITIL Foundation FAQ (Frequently Asked Questions)

  • What is ITIL?

    The Information Technology Infrastructure Library (ITIL) is a customizable framework for good practice of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organization in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management, including service strategy, service design, service transition, service operation and continual service improvement.

    ITIL is the most recognized Service Management framework in IT. It consists of five core disciplines that provide recommendations on:

    1. Service Strategy
    2. Service Design
    3. Service Transition
    4. Service Operation
    5. Continual Service Improvement

    These disciplines represent a service lifecycle framework that enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization.

  • What is ITIL used for?

    IT service management ensures organizations effectively and professionally manage and support the people, processes and technologies within a business environment. By applying the ITIL service management practices covered in this and other ITIL courses, organizations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.

  • What is ITIL Certification?

    The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

  • How much does the ITIL Foundation Exam cost?

    The cost of the ITIL v3 exam for Foundation certification is over $300 when purchased through a testing center, but the exam is included as part of your course tuition at no extra charge. This course features the ITIL Success Package, which includes unlimited free exam and course retakes for a year. Learning Tree’s ITIL Success Package — Learn More

  • What is ITIL Foundation certification and why should I earn it?

    ITIL Foundation is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

    A Foundation Certificate certifies you have the requisite background to evaluate IT service management good practice and understand how the ITIL framework can improve the efficiency and effectiveness of service management within your organization.

  • What is ITIL v3 Certification?

    ITIL v3 and ITIL 2011 both refer to the most current version of the ITIL. The training found on this page helps you earn the ITIL v3 Foundation 2011 Certification, the most recent version available.

  • How do I get the ITIL v3 certification Foundation Certificate?

    To earn this certification, you must:

    • Sit for the ITIL Foundation exam, administered on the last day of training or via PeopleCert’s online proctoring service.
    • Score a 65% on the exam in 60 minutes
  • How long does ITIL Foundation Certification last?

    The ITIL v3 Foundation certification does not expire or require renewal, however, the most current version of the ITIL may be updated in the future. When that happens, prerequisite requirements for earning other ITIL certifications may change (for example, a course may require you hold the most recent version of a certificate as a prerequisite to earning a higher-level certification).

  • How many questions are on the ITIL v3 Foundation exam?

    The ITIL Foundation Certification Exam is a 40-question, multiple choice test. You are given one hour to complete the examination.

  • How do I take the ITIL v3 Foundation exam?

    The exam is administered on the last day of class or online via PeopleCert’s online proctoring service. All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through an authorized PEOPLECERT service. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733). For this ITIL Foundation course, you also can take a proctored exam at a Pearson Vue testing center

  • Is there an ITIL continuous professional development scheme?

    Yes. From Foundation to Expert, Learning Tree’s comprehensive ITIL curriculum provides a pathway to professional recognition that aligns with ITIL’s certification paths. Learn more about ITIL certification paths ›

    AXELOS, the ITIL product owner, offers a Professional Development program (visit www.axelos.com), and completing Continuing Professional Development (CPD) activities will earn you a digital badge that shows that your skills and practical knowledge are current. What is the relationship between Learning Tree, PEOPLECERT and AXELOS? Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree and the learner of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

    ITIL® is a registered trade mark of AXELOS Limited.

  • How do I receive my PMI PDU credits?

    Follow the directions on our PMI PDU page for instructions on how to submit for PDU credit.

ITIL Training Course Reviews

Willie C. - Lead Computer Operator, Kaiser Permanente

“Course contained useful information and explained a lot of my company's thought process since moving to ITIL.”


Mohammed S. - User Support/AV Technologist, Hogan Lovells

“Very professional, very knowledgeable overall and uses IT and non-IT examples. VERY GOOD!”


Chris J. - Provinvial Gov't of PEI

“Very good! Lots of industry experience and able to relate the theory to real life examples.”


Linell C. - Sr. Technical Support Rep., Blue Canopy

“The instructor was wonderful! He provided a great balance of subject-matter insight and real-life experiences to leave me with a positive feeling about passing my exam. He maintained a great balance and his personality and demeanor made it easy to participate.”


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PMI, the Registered Educations Provider logo, PMP, CAPM, PMI-ACP, and PMBOK are marks of the Project Management Institute, Inc.

Both Learning Tree and this course have been accredited by PEOPLECERT. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PEOPLECERT is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

ITIL® is a registered trade mark of AXELOS Limited.

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