1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

ITIL® Intermediate Qualification: Release, Control and Validation

 
Course: 996   Duration: 5 Days   PMI: 30
 
 

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Release, Control and Validation Exam
  • Plan key activities for the release, control and validation (RCV) processes in the context of the service lifecycle
  • Attain operational excellence by using the RCV processes, activities and functions
  • Evaluate the success of RCV by applying key metrics

Course Benefits

To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL release, control and validation best practices. In this course, you learn how to plan, implement and optimize the RCV processes and gain the skills required to take the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Release, Control and Validation Certification. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

Workshop Course

In this course, workshops provide you with knowledge of the RCV processes. Workshops include:
  • Creating a business data model
  • Considering the value of change management to a business
  • Introducing a starter process based on ITIL request fulfillment
  • Matching test models with relevant target objectives and test condition bases
  • Transferring valuable and relevant information before, during and after the service transition stage

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce. 		 

Training Dates

Live online classroom training.Participate in person or in live, online events (highlighted) via Learning Tree AnyWareTM.
Mar 26 - 30Toronto 
May 28 - Jun 1Ottawa 
Jul 23 - 27Toronto 
Sep 24 - 28Ottawa 
Nov 19 - 23Toronto 

US Dates

Apr 9 - 13Rockville, MD
Apr 16 - 20New York 
Jul 30 - Aug 3Reston, VA
Aug 13 - 17New York 
Aug 20 - 24Rockville, MD
Nov 26 - 30Reston, VA
Dec 10 - 14New York 
Dec 17 - 21Rockville, MD

For AnyWare enrolments, please register at least 10 days prior to the start of the course.


For complete schedule, please visit www.learningtree.ca
http://www.learningtree.ca/courses/996pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

ITIL® Intermediate Qualification: Release, Control and Validation

 
Course: 996   Duration: 5 Days   PMI: 30
 
 
Course 996 Content
 

Introduction and Overview

  • Exploring the purpose and objectives of the service transition stream
  • The scope of the service transition phase in relation to the RCV processes
  • Developing an effective service transition strategy
  • The approach and best practices in planning and coordinating service transition activities

Core Release, Control and Validation Processes

Change management

  • Purpose, goals and objectives
  • Implementing change with minimal disruption and rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Postimplementation review
  • Key metrics to measure success

Service asset and configuration management (SACM)

  • Business value of the SACM process
  • Activities, methods and techniques
  • Supporting the effective execution of the SACM process using a configuration management system (CMS)
  • Describing the tools, activity model and deliverables for executing each key activity
  • Effectively measuring the SACM process with metrics
  • Typical day-to-day configuration management activities

Service validation and testing (SVT)

  • How SVT creates business value
  • Identifying how policies can drive and support the execution of the SVT process
  • Triggers, inputs, outputs and interfaces with other processes
  • Acquiring relevant test data
  • Building quality service deliverables using test levels and test models
  • Measuring the SVT process in terms of business value contribution

Release and deployment management (RDM)

  • Analyzing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Identifying clear planning conditions including pass/fail criteria
  • Illustrating the main activities and how they relate to RCV
  • The key steps for performing the actual transfer
  • Defining metrics for process quality

Request Fulfillment and Change Evaluation

Analyzing how service requests should be handled

  • Request fulfillment to establish a self-help service practice
  • Identifying the differences between request fulfillment and incident management

Evaluating services against target performance in the context of change

  • Meeting committed service level performance
  • Intended and unintended effects of a change
  • Evaluating predicted service performance and actual performance

Knowledge Management (KM)

  • The business value of the KM process
  • Identifying what constitutes an effective KM strategy
  • Analyzing the basic layers of the KM concept using the DIKW structure
  • Describing the key steps of effective data and information management

Roles and Responsibilities

  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Request fulfillment and change evaluation

Technology and Implementation Considerations

  • Technology as part of implementing service management
  • Evaluation criteria for service management tools
  • Identifying good practices with service design
  • Challenges, critical success factors and risks
  • Managing change in operations
  • How to plan and implement service management technologies
http://www.learningtree.ca/courses/996pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

ITIL® Intermediate Qualification: Release, Control and Validation

 
Course: 996   Duration: 5 Days   PMI: 30
 
 

Important Course Information:

  • Precourse reading required
  • Approximately 1 hour of home study each evening
  • Course includes a high degree of practical assignment work
  • Course fee includes the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day

Exam Entry Criteria:

Candidates must hold the ITIL v3 Foundation Certificate, the v3 Foundation Bridge Certificate or the ITIL Expert Certificate achieved via a bridging route. Two to four years of professional experience working in IT service management is highly desirable.

It is also recommended that candidates:
  • Can demonstrate familiarity with IT terminology and understand the context of release, control and validation management in their own business environment;
  • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes: change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfillment, change evaluation, and knowledge management; and
  • Complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL Service Transition and ITIL Service Operation core guidance in preparation for the examination, specifically Chapter 2: Service management as a practice.

Course Tuition
$ 3,635Standard Tuition
Tuition with a Savings Plan
$ 2,2952-Course Passport
$ 1,8353-Course Passport
$ 1,7604-Course Passport
$ 2,950Voucher 5-Pack
$ 3,195Government Discount

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  
 

Tuition Savings Plans

2-Course Passport
  • 2 Courses in 12 months for $4,590
  • As little as $2,295 per course
  • Savings up to 35% per course
3-Course Passport
  • 3 Courses in 24 months for $5,500
  • As little as $1,835 per course
  • Savings up to 50% per course
4-Course Passport
  • 4 Courses in 24 months for $7,035
  • As little as $1,760 per course
  • Savings up to 50% per course
Training Vouchers
  • Save as much as $1,080 per course
  • Fully transferable
  • As low as $2,895 per course
Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course—and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrolment. Pay after you've taken the course, and then only if you are 100% satisfied.
http://www.learningtree.ca/courses/996pf.htm