1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

ITIL® Intermediate Qualification: Service Transition

 
Course: 992   Duration: 3 Days   PMI: 19
 
 

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Service Transition Certification Exam
  • Outline key activities for service transition processes in the context of the service lifecycle
  • Enhance the quality of IT service provision within an organization
  • Measure service transition processes using critical success factors and key performance indicators

Course Benefits

Successful implementation of ITIL service transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption. In this course, you learn how to plan, implement and optimise the service transition processes and gain the skills required to take the ITIL Intermediate Qualification: Service Transition Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Transition Certificate. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

Workshop Course

In this course, you gain knowledge of the service transition processes. Workshops include:
  • Considering the seven Rs for change management
  • Analysing service transition principles
  • Applying the Data-to-Information-to-Knowledge-to-Wisdom principle of knowledge management to service transition processes
  • Identifying stakeholders and constructing a stakeholder map

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce. 		 

Training Dates

Live online classroom training.Participate in person or in live, online events (highlighted) via Learning Tree AnyWareTM.
Jun 6 - 8Toronto 
Sep 12 - 14Ottawa 
Sep 26 - 28Toronto 

US Dates

Mar 7 - 9Reston, VA
May 9 - 11Reston, VA
May 23 - 25New York 
May 23 - 25Alexandria, VA
Jun 6 - 8Rockville, MD
Jun 13 - 15Reston, VA
Jul 11 - 13Reston, VA
Sep 12 - 14Reston, VA
Sep 19 - 21New York 
Oct 3 - 5Rockville, MD
Nov 14 - 16Reston, VA

For AnyWare enrolments, please register at least 10 days prior to the start of the course.


For complete schedule, please visit www.learningtree.ca
http://www.learningtree.ca/courses/992pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

ITIL® Intermediate Qualification: Service Transition

 
Course: 992   Duration: 3 Days   PMI: 19
 
 
Course 992 Content
 

Introduction and Overview

  • Purpose and objectives
  • Linking service transition to other ITIL lifecycle stages
  • How service transition creates business value
  • Service transition principles: the concept of service and the role of utilities and warranties

Key Principles of Service Transition

  • Establishing a formal policy and common framework for implementation of all required changes
  • Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
  • Anticipating and managing course corrections
  • Ensuring involvement of service transition requirements throughout the lifecycle
  • Optimizing service transition performance and typical metrics that can be used

Primary ITIL Processes within Service Transition

Change management

  • Managing changes in a controlled and consistent manner with minimum disruption
  • Maintaining standardized methods for efficient and prompt handling of all changes
  • Optimizing business risk

Service asset and configuration management

  • Identifying, controlling and accounting for service assets and CIs
  • Recording all changes in the configuration management system

Knowledge management

  • Enabling informed decision making with a service knowledge management system
  • The Data-to-Information-to-Knowledge-to-Wisdom structure

Release and deployment management

  • Assembling and positioning all aspects of services into production
  • Establishing effective use of new or changed services
  • Delivering changes at optimized speed, risk and cost

Other considerations

  • Transition planning and support
  • Service validation and testing
  • Evaluating performance vs. expectations

Managing People through Service Transitions

  • The nature, purpose and value of supporting service transition activities
  • Managing communications and commitment
  • Managing organizational and stakeholder change
  • Stakeholder management
  • The role and requirements of service transition in other ITIL processes

Organising for Service Transition

  • Roles and responsibilities
  • Applying service transition to multiple circumstances
  • Identifying the organisational context

Technology-Related Issues

  • Defining technology and tool requirements
  • Analyzing the technology requirements for the elements of service transition
  • Supporting service transition through technology
  • Integrating service transition into the entire lifecycle
  • Matching technology to the organizational situation

Implementing and Improving Service Transition

  • Implementing service transition in a virtual or cloud environment
  • The challenges facing service transition
  • Identifying CSFs and risks that affect the viability of new and changed services
  • Establishing critical success factors and key performance indicators (KPIs)
  • Estimating benefits and risks for new or changed services
  • Incorporating external factors into the analysis
http://www.learningtree.ca/courses/992pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

ITIL® Intermediate Qualification: Service Transition

 
Course: 992   Duration: 3 Days   PMI: 19
 
 

Important Course Information:

  • Precourse reading required
  • Approximately 1 hour of home study each evening
  • Course fee includes the ITIL Intermediate Qualification: Service Transition Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day

Exam Entry Criteria:

Candidates must hold the ITIL v3 Foundation Certificate, the v3 Foundation Bridge Certificate or the ITIL Expert Certificate achieved via a bridging route.

It is also recommended that candidates complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Transition publication in preparation for the examination, specifically Chapter 2: Service management as a practice. A basic IT literacy and around two years of IT experience are highly desirable.

Course Tuition
$ 2,695Standard Tuition
Tuition with a Savings Plan
$ 2,2952-Course Passport
$ 1,8353-Course Passport
$ 1,7604-Course Passport
$ 2,950Voucher 5-Pack
$ 2,370Government Discount

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  
 

Tuition Savings Plans

2-Course Passport
  • 2 Courses in 12 months for $4,590
  • As little as $2,295 per course
  • Savings up to 35% per course
3-Course Passport
  • 3 Courses in 24 months for $5,500
  • As little as $1,835 per course
  • Savings up to 50% per course
4-Course Passport
  • 4 Courses in 24 months for $7,035
  • As little as $1,760 per course
  • Savings up to 50% per course
Training Vouchers
  • Save as much as $1,080 per course
  • Fully transferable
  • As low as $2,895 per course
Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course—and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrolment. Pay after you've taken the course, and then only if you are 100% satisfied.
http://www.learningtree.ca/courses/992pf.htm