1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

Management Skills for an IT Environment

 
Course: 906   Duration: 4 Days   PMI: 23
 
 

You Will Learn How To

  • Apply a proven management model for leading technical staff to excellence
  • Identify key success criteria for leadership in an IT environment
  • Leverage emotion to optimize communication and performance
  • Motivate and empower technical professionals to achieve results
  • Delegate proactively to focus the strengths of IT teams and build accountability
  • Reinforce performance with a shared vision and effective coaching

Course Benefits

Your success as a manager in the IT environment depends on applying people-oriented skills to lead and motivate technical experts. Throughout this course, you practice the key skills and behaviours to get the best from technical people. You learn to lead with vision, motivate and empower with passion, facilitate effective communication and delegate with clarity to individuals and teams.

Who Should Attend

IT managers wishing to expand and improve their skills, and those new to managing technical experts. This course is aimed at those managing technical professionals in an IT environment. For a fundamental management skills course, please refer to Course 290, "Management Skills."

RealityPlus™

In an immersive environment, you participate in an IT-focused, multimedia case study, as well as individual and group activities to apply management tools, techniques and strategies. Activities include:
  • Identifying and personalizing your management approach
  • Mapping team and stakeholder interdependencies and potential conflicts
  • Developing motivational strategies for technical and nontechnical individuals
  • Delegation role-playing within a simulated IT case study application
  • Designing a team-building event
  • Observing and enhancing your emotional intelligence
  • Managing performance to promote and leverage the strengths of your staff
  • Assessing the impact of disruptive behaviour in the workplace
  • Creating your managerial vision to determine your next steps

Related Courses

 
PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlusTM is a trademark of Learning Tree International, Inc. 		 

Training Dates

Live online classroom training.Participate in person or in live, online events (highlighted) via Learning Tree AnyWareTM.
May 1 - 4Ottawa 
Jun 5 - 8Toronto 
Sep 11 - 14Ottawa 
Oct 2 - 5Toronto 

US Dates

Mar 6 - 9New York 
Mar 20 - 23Philadelphia 
Mar 27 - 30Atlanta 
Apr 2 - 5Reston, VA
Apr 10 - 13Boston 
Apr 17 - 20New York 
Apr 24 - 27Rockville, MD
May 1 - 4Los Angeles 
May 22 - 25Alexandria, VA
Jun 19 - 22Chicago (Schaumburg)

For AnyWare enrolments, please register at least 10 days prior to the start of the course.


For complete schedule, please visit www.learningtree.ca
http://www.learningtree.ca/courses/906pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

Management Skills for an IT Environment

 
Course: 906   Duration: 4 Days   PMI: 23
 
 
Course 906 Content
 

The Challenge of IT Management

Setting the context for successful IT management

  • Defining relevant success factors based on customer requirements
  • Adopting best practices for an IT environment

Performing stakeholder analysis

  • Drawing the stakeholder map
  • Identifying interdependencies and expectations

Developing Management Excellence

A new management identity

  • Transitioning from a technical expert to a manager
  • Balancing leadership and administration
  • Managing technical specialists

Personalizing your management style

  • Applying the Mintzberg action-based model
  • Aligning your management approach to the model
  • The top 10 management roles

Emotional Intelligence (EI) in Action

Incorporating EI into your management approach

  • Recognizing three key skills to understand yourself
  • Interpreting behaviours and interacting more constructively with others

Engaging and controlling your emotions

  • Changing your behaviour to suit the situation
  • Leading by example

Motivating Technical Workers

Exploring key motivators

  • What technical people want from work
  • Increasing staff retention
  • Avoiding motivational pitfalls

Tailoring the approach to your team

  • The impact of generational differences
  • Assessing strengths to increase levels of engagement
  • Putting theory into practice

Delegating for Empowerment

Cultivating commitment and accountability

  • Inspiring collaborative partnerships
  • Working with the strengths of your staff

Following a proven step-by-step process for delegation

  • Planning your delegation and defining the task
  • Assigning the task to individuals or teams
  • Determining tracking and follow-up
  • Achieving accountability through collaboration

Facilitating Success for IT Teams

Organizing and developing effective teamwork

  • Negotiating shared expectations
  • Setting ground rules within your team
  • Cutting across organizational units, time zones and geographic boundaries
  • Overcoming the hidden overhead of separation

Leveraging team synergy

  • Creating a team state of mind
  • Facilitating team-building activities

Enhancing team communication

  • Applying a three-level model for team building
  • Harnessing the power of dynamic and diverse teams

Reinforcing and Redirecting Performance through Coaching

Managing day-to-day performance

  • Selecting suitable performance measures that work in a technical environment
  • The benefits of a continuous appraisal approach
  • Strengthening performance by integrating coaching and appraisal techniques

Minimizing disruptions in the workplace

  • Recognizing and addressing ineffective performance that falls short of expectations
  • Employing constructive feedback as a means of focusing positive behaviours

Implementing Your Managerial Vision

Defining desired outcomes

  • Vision as a practical management tool
  • Framing a vision for you and your team using a step-by-step approach

Focusing team efforts through a common vision

  • Actively pursuing your personal vision
  • Supporting your organizational goals
http://www.learningtree.ca/courses/906pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 

Management Skills for an IT Environment Tuition

 
Course: 906   Duration: 4 Days   PMI: 23
 
 
Course Tuition
$ 3,220Standard Tuition
Tuition with a Savings Plan
$ 2,2952-Course Passport
$ 1,8353-Course Passport
$ 1,7604-Course Passport
$ 2,950Voucher 5-Pack
$ 2,830Government Discount

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  
 

Tuition Savings Plans

2-Course Passport
  • 2 Courses in 12 months for $4,590
  • As little as $2,295 per course
  • Savings up to 35% per course
3-Course Passport
  • 3 Courses in 24 months for $5,500
  • As little as $1,835 per course
  • Savings up to 50% per course
4-Course Passport
  • 4 Courses in 24 months for $7,035
  • As little as $1,760 per course
  • Savings up to 50% per course
Training Vouchers
  • Save as much as $1,080 per course
  • Fully transferable
  • As low as $2,895 per course
Exact savings may vary depending on courses selected.

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course—and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enrol by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrolment. Pay after you've taken the course, and then only if you are 100% satisfied.
http://www.learningtree.ca/courses/906pf.htm