Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Practice maintenance procedures and fault resolution in switching-based environments
• Practice maintenance procedures and fault resolution in routing-based environments
• Practice maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

Course Content

This five-day course is designed to help students prepare for Cisco CCNP^® certification. The TSHOOT course is one of three components in the CCNP curriculum. TSHOOT is designed for network engineers with at least one year of professional work experience and who are ready to advance their skills and work independently on complex network solutions. Students will learn to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. Extensive labs provide for hands-on learning and reinforce troubleshooting skills. Completion of this course prepares you for Cisco Exam 642-832. Passing this exam, along with Exam 642-902 and Exam 642-813, will earn you the Cisco Certified Network Professional (CCNP) certification. This course has extended hours.

Prerequisites

CCNA certification is required prior to taking this course. See Course 2801 (ICND1) and Course 2802 (ICND2) for CCNA exam preparation. Experienced networking professionals can consider Course 2803, an accelerated format of ICND1 and ICND2 in one class.

Course Outline

Exam 642-832 Content

Maintain and Monitor Network Performance Develop a plan to monitor and manage a network Perform network monitoring using IOS tools Perform routine IOS device maintenance Isolate suboptimal internetwork operation at the correctly defined OSI Model layer Troubleshoot Multiprotocol System Networks Troubleshoot EIGRP Troubleshoot OSPF Troubleshoot eBGP Troubleshoot a routing redistribution solution Troubleshoot a DHCP client and server solution Troubleshoot NAT Troubleshoot first hop redundancy protocols Troubleshoot IPv6 routing Troubleshoot IPv6 and IPv4 interoperability Troubleshoot switch-to-switch connectivity for the VLAN-based solution Troubleshoot loop prevention for the VLAN-based solution Troubleshoot Access Ports for the VLAN-based solution Troubleshoot private VLANS Troubleshoot port security Troubleshoot general switch security Troubleshoot VACL and PACL Troubleshoot switch virtual interfaces (SVIs) Troubleshoot switch supervisor redundancy Troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video) Troubleshoot a VoIP support solution Troubleshoot a video support solution Troubleshoot Layer 3 security Troubleshoot issues related to ACLs used to secure access to Cisco routers Troubleshoot configuration issues related to accessing the AAA server for authentication purposes Troubleshoot security issues related to IOS services (i.e., finger, NTP, HTTP, FTP, RCP etc.)

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