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Learning Tree's Privacy and Accessibility Policies

Accessible Customer Service Plan
Privacy Statement

Accessible Customer Service Plan for Learning Tree International – Canada

Our mission is to provide technical professionals and managers with the skills and knowledge that significantly enhance their on-the-job productivity and thereby improve the performance and increase the competitive advantage of their employers. In fulfilling this mission, the Company strives at all times to provide its goods and services in a way that respects the dignity and independence of individuals with disabilities.

  1. Our Commitment

    In fulfilling our mission, the Company is committed to excellence in serving all customers, including people with disabilities. We are also committed to providing individuals with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other members of the public.

  2. Providing Goods and Services to Individuals With Disabilities

    The Company is committed to excellence in serving all customers including individuals with disabilities and we will carry out our functions and responsibilities in the following areas:

    1. Communication

      We will communicate with individuals with disabilities in ways that take into account their disability. The Company will offer to communicate with individuals e-mail or in person if telephone communication is not suitable for the person's communication needs. The Company will also provide publications in alternative formats, upon request, dependent upon document specifications.

    2. Assisted Devices

      The Company recognizes that some customers with disabilities use assistive devices in order to access or benefit from the Company's services. The Company will use its best efforts to accommodate all assistive devices. However, if necessary, the Company will use alternate methods to provide service to customers with disabilities in a manner that takes their disability into consideration.

    3. Telephone Services

      If telephone communication is not suitable to the needs of the disabled individual, we will offer to communicate with customers by e-mail. For any disabled persons attempting to access our services, we individualize accommodation as required. As technology continues to change and improve, we will provide the best solution available at that time.

    4. Billing

      If telephone communication is not suitable to the needs of the disabled individual, we will offer to communicate with customers by e-mail. For any disabled persons attempting to access our services, we individualize accommodation as required. As technology continues to change and improve, we will provide the best solution available at that time.

  3. Service Animals and Support Persons

    We welcome individuals with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

    We also welcome individuals who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Company's premises with his or her support person. Fees will not be charged for support persons.

  4. Notice of Temporary Disruption

    Should a temporary disruption occur we will notify individuals promptly. This notice will be clearly posted and will include information about the reason for the disruption, the anticipated duration and a description of alternative facilities or services, if available.

    In the event of a planned or unexpected disruption to services or facilities for those with disabilities, we will provide prompt notification by way of:

    1. Telephone, e-mail, poster on the front door and in reception.
    2. E-mail will be sent to staff so they can communicate to those affected.
  5. Training for Staff & Others

    Training will be provided to all Company employees, agents and/or contractors who deal with the public that act on behalf of the Company.

    As reflected in Ontario Regulation 429/07, regardless of the format, training will cover the following:

    • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
    • Our plan related to the customer service standard
    • Video "Service-Ability: Transforming Ontario's Customer"
    • How to interact and communicate with people with various types of disabilities
    • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
    • What to do if a person with a disability is having difficulty in accessing our services
    • Staff will also be trained when changes are made to the plan

    Training will also be provided to new employees, agents and/or contractors who deal with the public or act on our behalf during orientation. Revised training will be provided in the event of changes to legislation, procedures and/or practices. The Company will keep a record of training that includes the dates training was provided and the number of employees who attended the training.

  6. Feedback Process

    The Company's ultimate goal is to meet and exceed customer expectations while servicing customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Customers who wish to provide feedback on the way the Company provides goods and services may do so by:

    E-Mail: cncourses@learningtree.ca
    Phone: 1-888-843-8733
    Mail: Accessibility Feedback, Learning Tree International, 2300-160 Elgin Street, Ottawa, ON K2P 2N8

    All feedback will be directed to the Administration & Customer Service Manager. Those offering feedback can expect to hear back from our firm within ten [10] business days. The Company will endeavour to provide a response in a format accessible to the customer.

    If the Customer Service Team is not able to resolve, we are pleased to offer you the following method of resolving your concerns or issues: E-Mail our Vice President, Finance and Operations at Scott_Elliott@learningtree.ca or you can reach him at 613-237-4422.

    Complaints will be addressed according to our organization's regular complaint management procedures.

  7. Modifications to This or Other Policies

    Any policy of ours that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

  8. Questions About This Policy

    This policy exists to achieve service excellence to customers with disabilities. Questions about this policy may be directed to the Public Course Operations Manager.

    If you would like to receive a copy of this policy in an alternative format, please contact the Public Course Operations Manager, via the contact information above.

  9. Documents

    Our written Accessible Customer Service Plan has been added to:

    1. Our website;
    2. Printed and posted in Reception;

Accessible Formats: Our customer service plan is in a format, which takes into account people with disabilities.

Government Resources:

Accessibility for Ontarians with Disabilities Act (AODA)
Accessibility Standards for Customer Service
Accessibility Standards


Learning Tree International Web Privacy Statement.

Learning Tree International is committed to preserving the privacy of those who inquire, purchase or enroll in our programs or visit this website. This document, as our official Privacy Policy, will outline how we gather and utilize various sources of information obtained by Learning Tree.

General:

Learning Tree collects identifiable information (Personal Information) that you may provide to us when you enroll in one of our courses, send us registration over the Internet, or mail or contact us by phone or through the Internet. This information may include your name, job title, organization information, contact information, payment information (such as credit card), previous educational history and work experience.

Website "Log-File" Information:

For each visitor to our web page, our web server automatically recognizes only the Internet (IP) address. It does not recognize your domain or your e-mail address.

Cookies:

Our site may pass a "cookie" (a string of information that is sent by a website to be resident on your system's hard drive, and/or temporarily in your computer's memory blocks). The purpose of a cookie is to tell the web server that you have returned to a particular page. You may set your browser to decline cookies. If you do so, however, you may not be able to fully experience some interactive features of the site.

Utilization of Information:

Learning Tree will only use your Information for the specific purpose for which you submitted the Information, except that Learning Tree may use Information obtained from this site in a non-identifiable aggregate form to provide advertisers and/or other third parties our general website usage statistics. Learning Tree will use your Information for the following purposes:

  • Provide you with information about Learning Tree courses and services;
  • Enroll you in one of Learning Tree's courses or programs and manage your participation in the course;
  • Keep track of your completion of courses;
  • Communicate with you about a course you have enrolled in;
  • Respond to your inquiries, post your comments or statements on any blog or other online forum maintained on the Site, or take other actions in response to your inquiries or other online activities;
  • Communicate with you about other courses or programs that may be of interest to you;
  • Communicate with you about specific jobs, job opportunities or general information about employment opportunities with Learning Tree, in the event you submitted your resume online. Please note additional terms and policies will apply for employment applicants;
  • Communicate with you about our brands, products, events for other promotional purposes, including co-branded offers, if you have opted to receive such communications either by providing us with your contact information (including email address). You can opt-out of receiving marketing information at any time either by selecting preferences at the time you provide us with your information, following the unsubscribe links on any marketing sent to you or by calling 1-888-843-8733. Except as provided below, we do not make the e-mail addresses of those who visit our website available to other organizations.

Telephone Numbers and Telephone Calls from Learning Tree:

Visitors who provide us with their telephone numbers may receive telephone contact from us with information regarding orders (or requests for information) they have placed online. They also may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an e-mail to us, by calling us, or by writing to us. Except as provided below, we DO NOT make the telephone numbers of those who visit our website available to other organizations.

Your Workplace Mailing Address:

If you provide us with your workplace mailing address you may receive periodic mailings from us at your workplace with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail to us, by calling us, or by writing us.

Disclosure of Information:

Learning Tree considers your Information confidential and does not sell it to others. However, there are limited circumstances that require us to share it with others.

  • Agents and Service Providers: We sometimes employ or contract with other companies and individuals to perform functions on our behalf, such as supporting our systems infrastructure, providing recruiting services, and supporting our call centers. These parties are under a legal obligation to only use your information for purposes related to the services they provide.
  • Business Transfers: If Learning Tree or one of its business units is sold or its assets is/are acquired, Information relevant to the operation sold could be one of the transferred assets.
  • Legal Requirements: Learning Tree may also disclose Information about users in response to (a) requests from local, state or federal law enforcement officials; (b) any judicial, administrative or similar proceeding or order, such as subpoena; (c) if required by law; or (d) in special circumstances, such as in response to a physical threat or perceived physical threat to any individual or to enforce the terms of use of this site.
  • Course Partners: If you enroll in, or attend a course presented by one of our Partners (e.g. Disney Institute), Learning Tree will send the Course Partner all information related to the course and your participation, including contact and course information.

Children's Privacy:

Learning Tree does not knowingly collect personally identifiable information from minors under age 18 without appropriate consent from the minor and in some circumstances their parent/guardian.

International Users:

If you are located outside of the United States, please note that this site is hosted on our computer servers in the United States. Therefore, your information may be processed and stored in the United States. As a result, the governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through laws applicable in the United States. Your use of this site or submission of any personal information will therefore constitute your consent to the transfer of your personal information outside of your home country.

Security:

This site has security measures in place designed to help protect against the loss, misuse and alteration of the information under our control. We use Secure Socket Layer (SSL) encryption to protect data transmissions of personal information. Learning Tree will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties. We have undertaken all commercially reasonable efforts to prevent unauthorized Internet access to visitor data retained in our servers; however, Learning Tree cannot ensure or warrant the security of any information you transmit to us or any information provided online, and you do so at your own risk. Users must accept all risks associated with any data transmission, including the risk that their personal information may be intercepted in transit.

Providing Access to Personal Information:

Upon request, and unless prohibited by law, Learning Tree shall inform customers of the existence, use, and disclosure of their personal information and provide access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Links to Third Party Sites:

We may make content or services from other websites including our affiliated websites available to you from links located on this website. These "other" domains (websites) are not controlled by Learning Tree International. We encourage our users to be aware when they leave our site and to read the privacy policies of each and every website that collects personally identifiable information. Visiting sites linked from www.LearningTree.com is at your own risk.

Opt-Out:

If you wish to opt-out of email communications, please let us know your preference here. To opt out of phone or mail communications, please send your request via email to cncourses@learningtree.ca. Please allow up to 10 days for Learning Tree to process your request.

Policy Modifications:

Please check this page periodically for changes to this Privacy Policy. We reserve the right to modify this policy as we deem appropriate by posting a new privacy policy at this location. If we decide make material changes to our Privacy Policy, we will send you advance notification and where necessary obtain you consent. Thank you for visiting our website and your interest in Learning Tree's programs.

Comments and Questions:

If you have any questions, comments or concerns about our Privacy Policy, you may contact us at the following address:

Mail:
Learning Tree International
2300-160 Elgin Street
Ottawa, Ontario K2P 2N8
Canada

E-mail us at:
cncourses@learningtree.ca

Call us at:
1-888-THE-TREE
(1-888-843-8733)
(613) 237-0098

Fax us at:
Fax: (613) 237-4588

Thank you for visiting our website.

January 2012

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Should you have any questions, please contact customer service at 1-888-843-8733.